Provider
InfobipIncident detail
Multiple Locations - Customer Portal service degradation
Resolved incidentMajor
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We are currently experiencing issues with Customer Portal on our EU Region-locked and Canada locations.
Users might encounter issues when trying to log in to Customer Portal. Also, users might notice issues when creating campaigns in Moments service.
Our team is working on resolving the issue.
Resolved
The incident has been resolved.
Start (UTC): 15 September 2026 11:05
End (UTC): 15 September 2026 13:36
Impact: Users could not log in to Customer Portal. Users could not create and send campaigns in Moments service.
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