OutageDeck (“OutageDeck”, “we”, “our”, “us”) provides status monitoring for third-party cloud and SaaS providers at outagedeck.com(the “Service”). The Service is operated by Kerolos Atallah, doing business as OutageDeck. You can reach us at any time at kerolosmalak@gmail.com.

By accessing the Service — the website, the JSON API, status badges, or feeds — or by purchasing a subscription, you agree to these Terms of Service, our Privacy Policy, and our Refund Policy. If you use the Service on behalf of a company or other organization, you represent that you are authorized to accept these terms on its behalf. If you do not agree, do not use the Service.

• Free tier: public status pages, incident history, embeddable badges, RSS feeds, and anonymous read-only API access at the published rate limits — no account required.
• Paid subscriptions (Pro and Business): API keys with higher quotas plus the additional features described on the pricing page.

Some paid features are labeled early access: they are provisioned manually and evolve quickly. We may adjust the scope of early-access features as they mature; any material reduction to a paid plan will be communicated before your next renewal.

API keys are issued to you (or your organization) and must be kept confidential. You are responsible for all requests made with your key. We may throttle, suspend, or revoke keys that exceed their quota, disrupt the Service, or are used in ways these terms do not allow. You may not share, sublicense, or resell API access without our written permission.

When using the Service you agree not to:

• use it for anything unlawful or to infringe the rights of others;
• disrupt or overload the Service, probe its security, or bypass rate limits or access controls;
• scrape the HTML pages at volume — the API exists for programmatic access;
• republish our data while removing source attribution or misrepresenting where it came from;
• resell or redistribute bulk data from the Service without a separate written agreement.

Paid subscriptions are sold through our merchant of record, Paddle. Our order process is conducted by Paddle.com, which handles payment collection, applicable sales tax and VAT, invoices and receipts, and payment-related customer support. When you purchase, your order is also subject to Paddle’s Checkout Buyer Terms.

Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time — via the link in your Paddle receipt or by emailing us — and your plan stays active until the end of the period you have paid for.

If we change a plan’s price, existing subscribers are notified at least 14 days before the new price applies at renewal.

New subscriptions come with a 14-day money-back guarantee. The full details, including how renewals are handled, are in our Refund Policy.

The status information on OutageDeck is aggregated from the official public status pages and feeds of the monitored providers, with timestamps and source links preserved. Provider names and logos are trademarks of their respective owners. OutageDeck is an independent service and is not affiliated with, sponsored by, or endorsed by any provider we monitor.

Upstream feeds can lag, change format, or become temporarily unavailable, so we cannot guarantee that status data is accurate, complete, or current. Always confirm against the provider’s own status page before making operational decisions.

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. The Service is not designed for use in safety-critical systems or in any context where delayed or incorrect status data could cause damage or injury.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the twelve months before the claim arose or USD 50. Nothing in these terms excludes liability that cannot be excluded by law.

You may stop using the Service or cancel your subscription at any time. We may suspend or terminate access, including API keys, if you materially breach these terms; where practical we will notify you and give you a chance to fix the issue first. Provisions that by their nature should survive — including the sections on third-party data, disclaimers, limitation of liability, and governing law — survive termination.

We may update these terms as the Service evolves. The “Last updated” date above always reflects the current version, and material changes will be announced on the site or by email to subscribers before they take effect. Continuing to use the Service after changes take effect means you accept them.

These terms are governed by the laws of the Arab Republic of Egypt, and disputes are subject to the jurisdiction of the Egyptian courts. If you are a consumer in a jurisdiction whose laws grant you mandatory protections, those protections remain unaffected.

Questions about these terms? Email kerolosmalak@gmail.com.