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Global (Europe) - Partial Packet Loss

Resolved incidentMinor1 affected service

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are investigating an issue that may be causing intermittent packet loss and impacting service performance for some users. The extent of the impact is still being assessed, and our teams are working to identify the root cause. Further updates will be provided as the investigation progresses.

  2. Investigating

    We are continuing to investigate this issue.

  3. Resolved

    The issue causing intermittent packet loss in our Global (Europe) data centre has been resolved. Email and SMS products have returned to normal, and service performance has recovered.

    Start time (UTC): 31 October 2026 02:34

    End time (UTC): 31 October 2026 04:00

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