United States - HTTP API Degradation

We are currently experiencing an issue affecting our HTTP API services.

Customers may experience HTTP 500 errors when attempting to send requests through the Messages API. As a result, message submission may be impacted.

Additionally, services and channels utilizing failover functionality may experience increased response times, request processing delays, or channel-specific error responses.

Our engineers are actively investigating the issue and working to identify the root cause.

This is to inform you that the degradation affecting our HTTP API services has been resolved. We're no longer observing errors affecting request processing.

During the affected period, customers may have experienced message submission issues when using the Messages API. Additionally, services and channels utilizing failover functionality may have experienced increased response times, request processing delays, or channel-specific error responses due to timeouts in the underlying failover service.

Start (UTC): 28 October 2026 16:30

End (UTC): 28 October 2026 17:08

Impact: HTTP 500 errors and message submission issues affecting traffic sent through the Messages API. Additionally, customers using services and channels utilizing failover functionality may have experienced increased latency, request processing delays, or channel-specific error responses during the affected period.

OutageDeck marked this incident resolved after it stopped appearing in what OutageDeck reads for this provider, at 2026-10-28T17:50:30.553Z.