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Global: XPM - Some customers are experiencing errors or slowness when accessing client lists in Xero

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are aware some customers are experiencing errors or slowness when accessing client lists in Xero. Our team is investigating this with urgency.

  2. Monitoring

    Our team has implemented a fix and we are currently monitoring the results.

  3. Resolved

    Our team has resolved the issue impacting customers trying to access client lists and client insights in Xero. We apologise for any inconvenience this has caused.

    Within 24 hours we’ll update this page with a brief summary

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