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Global: Xero Partner Hub - Some slowness or unable to access pages in Partner Hub

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We've become aware of an issue in Xero Partner Hub where customers are experiencing slowness and errors. Our Product Team are investigating and we'll provide updates here.

  2. Monitoring

    Our team has implemented a fix and we are currently monitoring the results.

  3. Resolved

    Our team has resolved the issue impacting our customers experiencing slowness and page access issues in Xero Partner Hub. We apologise for the inconvenience this has caused.

    Our technical team identified this was caused by a connectivity issue on one of our background Partner Hub services, and applied a fix to restore service.

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