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Incident detail

Global: Subscriptions - some customers are unable to purchase and management subscriptions

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are aware that some customers trying to purchase and manage subscriptions in Xero are experiencing an error. Our team is investigating this with urgency.

  2. Monitoring

    Our team has implemented a fix and we are currently monitoring the results.

  3. Resolved

    Our team has resolved the issue impacting some customers trying to purchase and manage subscriptions in Xero. We apologise for any inconvenience this has caused.

    A product release caused subscription management to become temporarily unavailable.

    We learn from every incident and put measures in place to prevent issues from happening again

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Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.

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