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Incident detail

Global: Xero - customers are experiencing issues across Xero

Resolved incidentCritical1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    We're aware that customers are experiencing errors across Xero after logging in. We have identified the cause of the issue and are implementing a fix.

    This is our top priority and we will update you as soon as we can.

  2. Monitoring

    Our team has implemented a fix and we are currently monitoring the results.

  3. Resolved

    Our team has resolved the issue impacting our customers trying to navigate in Xero and seeing errors. We apologise for any inconvenience this has caused.

    A product release caused one of Xero's dependencies to become unavailable, and our team worked to restore service.

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Global: Xero - some customers may be experiencing intermittent errors in Xero.

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