Provider
XeroIncident detail
Australia: Payroll - some customers may be unable to access Payroll Settings or Superannuation in Xero
Resolved incidentMinor
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Timeline
Incident updates
Every update Xero posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are aware Australian customers trying to access Payroll pages, including Superannuation or Settings pages, are experiencing loading slowness and eventual errors. Our team is investigating this with urgency.
Investigating
We're aware that Australian customers are experiencing slow loading and errors on Payroll pages, including Superannuation and Settings. We understand how critical these functions are and our teams are fully focused on restoring access as quickly as possible. We'll provide updates as the situation develops.
Investigating
We're aware that Australian customers are experiencing slow loading and errors on Payroll pages, including Superannuation and Settings. We understand how critical these functions are and our teams are fully focused on restoring access as quickly as possible. We'll provide updates as the situation develops.
Resolved
We have resolved an issue affecting the Payroll Superannuation and Settings page, where customers were experiencing page loading failures and errors.
The issue was caused by a network fault within our Payroll environment. Our technical team has remediated the fault and restored full service.
We apologise for the inconvenience caused.
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