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Emergency Services - Unable to modify emergency locations

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Incident updates

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  1. Investigating

    We are currently investigating the issue.

  2. Investigating

    • Unable to add/modify emergency locations to an account - applies to all accounts
    • Unable to add user to an extension or perform some config operations on an extension - applies to some accounts in which extensions do not have emergency locations

  3. Investigating

    Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding.

    Emergency services affected functions:

    • Unable to add/modify emergency locations to an account
    • Unable to add user to or modify an extension

  4. Investigating

    Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding.

    Emergency services affected functions:

    • Unable to add/modify emergency locations to an account
    • Unable to add user to or modify an extension

  5. Investigating

    Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding.

    Emergency services affected functions:

    • Unable to add/modify emergency locations to an account
    • Unable to add user to or modify an extension

  6. Identified

    Our engineering team has identified the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding.

  7. Monitoring

    The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.

  8. Resolved

    This incident has been resolved.