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Incident detail

Voicemail Transcription Failure

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are aware of issues that may be impacting your Voicemail Transcriptions. We are working to resolve the issue as soon as possible. We’ll provide further updates within the next two hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. Investigating

    We are working to resolve the issue that may be impacting your Voicemail Transcriptions. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  3. Monitoring

    We have identified the issue impacting your Voicemail Transcription services and we are seeing early signs of recovery.  Thank you for your patience and understanding. If you have any questions or the issue persists, please contact https://www.vonage.com/support/

  4. Resolved

    Vonage services have been fully restored following the issue impacting Voicemail Transcription. We appreciate your patience and understanding while we worked to resolve this as quickly as possible. Should you have any further questions or concerns, please don't hesitate to reach out to our support team at vonage.com/support.