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Account Features Not Updating for Some Accounts

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Timeline

Incident updates

Every update Vonage posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are aware of issues that may be impacting account feature modifications. We are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. Investigating

    We are continuing to investigate this issue.

  3. Identified

    We have identified the issue that may be impacting account feature modifications and applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  4. Monitoring

    Vonage services continue to show signs of recovery following today's interruption impacting account feature modifications. We'll continue to provide further updates here within the next hour and until full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  5. Resolved

    Vonage services have been fully restored following today’s service interruption. Full resolution has been confirmed effective 2026-09-03 18:45 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

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