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Incident detail

UPS shipping rates not available at checkout

UPS shipping rates not available at checkout

Resolved incidentMajor0 affected services

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  1. Monitoring

    Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS shipping rates from Shopify Shipping are not affected UPS is working on a solution and we’ll keep you updated.

  2. Monitoring

    We are continuing to monitor for any further issues.

  3. Resolved

    This incident has been resolved.