Provider
ShopifyIncident detail
Some merchants encountering error messages within their admins
Resolved incidentMinor
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.
Investigating
We are continuing to investigate slow page loads and errors affecting Admin for some merchants. We will provide another update when more information is available.
Identified
We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.
Resolved
Between 07:53 - 8:45 UTC on October 29, 2026, we experienced errors affecting the Admin, including in the Shopify mobile app. A fix was implemented at 08:30 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
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