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Incident detail

Some merchants may experience issues when accessing various areas of the platform

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We have identified the issue affecting admin, checkout, storefront, and POS.

  2. Monitoring

    We have identified the issue affecting various aspects of the platform. Recovery is underway and we are continuing to monitor closely.

  3. Resolved

    Between 11:13-11:35UTC , we experienced errors when accessing admin, checkout, storefront and POS. A fix was implemented which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

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