Skip to content
OutageDeck

Incident detail

Some merchants may experience issues when accessing various areas of the platform

Some merchants may experience issues when accessing various areas of the platform

Resolved incidentMinor1 affected service

Timeline window

to

Sponsored placement

Google AdSense placeholder

This slot is reserved for future AdSense placement. It stays as a non-invasive placeholder until a client ID and slot ID are configured.

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We have identified the issue affecting admin, checkout, storefront, and POS.

  2. Monitoring

    We have identified the issue affecting various aspects of the platform. Recovery is underway and we are continuing to monitor closely.

  3. Resolved

    Between 11:13-11:35UTC , we experienced errors when accessing admin, checkout, storefront and POS. A fix was implemented which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.