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Incident detail

Custom domain certificates are not being issued

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update Shopify posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Custom domains are currently not receiving new tls certificates for new purchases and renewals, and these domains will not be accessible. We are working with our providers and will update you as soon as possible.

  2. Monitoring

    This issue has been resolved and we continue to monitor to ensure a return to baseline service.

  3. Resolved

    Between 18:48 to 20:30, we experienced new custom domain certs ere failing. A fix was implemented at 20:30 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

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