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Incident detail

Some merchants and customers experiencing issues accessing storefronts, admins

Some merchants and customers experiencing issues accessing storefronts, admins

Resolved incidentMinor2 affected services

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Incident updates

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  1. Investigating

    Storefronts and admins may be showing elevated, intermittent errors currently. Store logins and new store creations are also impacted. We are investigating and working to resolve these issues.

  2. Identified

    We're continuing to work on addressing the admin and storefront issues, and will keep you updated.

  3. Monitoring

    These issues have been resolved and error rates are back down. We are continuing to monitor.

  4. Monitoring

    We are continuing to monitor to ensure the health of the affected areas.

  5. Resolved

    Between 14:30 - 17:20 UTC, some merchants and customers experienced issues accessing storefronts and admins. The monitoring period for this issue has ended and no further impact has been observed.