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Incident detail

Some merchants and customers experiencing issues accessing storefronts, admins

Resolved incidentMinor2 affected services

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Storefronts and admins may be showing elevated, intermittent errors currently. Store logins and new store creations are also impacted. We are investigating and working to resolve these issues.

  2. Identified

    We're continuing to work on addressing the admin and storefront issues, and will keep you updated.

  3. Monitoring

    These issues have been resolved and error rates are back down. We are continuing to monitor.

  4. Monitoring

    We are continuing to monitor to ensure the health of the affected areas.

  5. Resolved

    Between 14:30 - 17:20 UTC, some merchants and customers experienced issues accessing storefronts and admins. The monitoring period for this issue has ended and no further impact has been observed.

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More from Shopify

Neighboring incidents on Shopify's timeline and the rest of their record on OutageDeck.

← Older incident

Custom domain certificates are not being issued

Newer incident →

Some merchants and buyers may have encountered error messages with one or more of the following: storefronts, checkouts

All Shopify incidentsShopify live status