Skip to content

Incident detail

Some merchants encountering error messages within their admins or on checkout pages

Resolved incidentMinor2 affected services

Timeline window

to

Get alerted the next time Shopify breaks

Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Merchants may experience issues when trying to access the Shopify Checkout, Cart, Admin and Storefronts intermittently.

  2. Identified

    We've identified the problem causing intermittent issues impacting storefront, admins and some checkout pages and we're working on a solution.

  3. Monitoring

    This issue has been resolved and is being monitored.

  4. Resolved

    Between 00:38 and 01:05 UTC, we experienced some intermittent issues with Admin, Storefront, Checkout Cart pages and Point of Sale. A fix was implemented at 01:05 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Keep exploring

More from Shopify

Neighboring incidents on Shopify's timeline and the rest of their record on OutageDeck.