{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-07T22:58:10.960Z"},"data":{"id":"incident_statuspage_shopify_x6m63766rwzv","slug":"shopify-ups-shipping-rates-not-available-at-checkout-2019-11-14","title":"UPS shipping rates not available at checkout","summary":"UPS shipping rates not available at checkout","status":"resolved","severity":"major","startedAt":"2019-11-14T06:06:12.877+00:00","updatedAt":"2020-03-27T14:09:34.606+00:00","resolvedAt":"2019-11-14T06:29:06.513+00:00","provider":{"slug":"shopify","name":"Shopify"},"affectedServices":[],"links":{"html":"/incidents/shopify-ups-shipping-rates-not-available-at-checkout-2019-11-14","api":"/api/v1/incidents/shopify-ups-shipping-rates-not-available-at-checkout-2019-11-14","providerHtml":"/providers/shopify"},"impactSummary":"Shopify reported a major event for the affected tracked services.","source":{"id":"source_shopify_status","kind":"official_api","name":"Shopify Status","checkedAt":"2026-07-07T22:55:01.733+00:00","officialUrl":"https://www.shopifystatus.com","statusPageUrl":"https://www.shopifystatus.com"},"updates":[{"id":"update_statuspage_shopify_x6m63766rwzv_q09zl2pshfm9","status":"monitoring","body":"Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders.\n\nUPS shipping rates from Shopify Shipping are not affected\n\nUPS is working on a solution and we’ll keep you updated.","createdAt":"2019-11-14T06:06:12.919+00:00"},{"id":"update_statuspage_shopify_x6m63766rwzv_j2b87c19xky9","status":"monitoring","body":"We are continuing to monitor for any further issues.","createdAt":"2019-11-14T06:07:40.015+00:00"},{"id":"update_statuspage_shopify_x6m63766rwzv_9r75y65phs69","status":"resolved","body":"This incident has been resolved.","createdAt":"2019-11-14T06:29:06.513+00:00"}],"access":{"plan":"public","keyed":false}}}