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Incident detail

Some Merchants are experiencing issues accessing Storefronts and Shopify Admins

Some Merchants are experiencing issues accessing Storefronts and Shopify Admins

Resolved incidentCritical2 affected services

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.

  2. Investigating

    We are continuing to investigate this issue.

  3. Investigating

    Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

  4. Investigating

    We are continuing to investigate this issue.

  5. Identified

    Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

  6. Identified

    Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.

  7. Monitoring

    A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.

  8. Resolved

    This incident has been resolved.