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ShopifyIncident detail
Some customers may experience issues when searching for products across storefronts
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Incident updates
Every update Shopify posted, oldest to newest, exactly as it appeared on their official status page.
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The monitoring period for this issue has ended and no further impact has been observed.
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Search API performance issues: Storefront Search, Catalog API and Shop App experiencing degraded functionality
- Some merchants and buyers may encounter error messages with one or more of the following: storefronts, checkouts, adminMinor
- Klarna payment gateway is experiencing degraded performanceMinor
- Chat support on Shopify Help Center is temporarily unavailableCritical
- Live support unavailable for merchantsCritical