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Incident detail

Search API performance issues: Storefront Search, Catalog API and Shop App experiencing degraded functionality

Resolved incidentMinor3 affected services

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are aware of an issue affecting Storefront Search, Catalog API and Shop app search functionality. This may produce inconsistent or no search results and intermittent timeouts. We are actively investigating and will update you on steps toward resolution.

  2. Monitoring

    We have noted recovery in the affected areas including storefront searches. We continue to monitor and will update you once full recovery is confirmed.

  3. Monitoring

    We continue to see recovery across Storefront and other Search API. We are continuing to monitor in order to ensure full resolution.

  4. Resolved

    Between July 31 and August 3, we experienced Storefront Search, Catalog API and Shop app search functionality issues. A fix was implemented at 19:00 UTC on August 3 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

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