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Incident detail

Some Stripe Payment Checkouts may fail with a generic error when a credit card is used as an payment option across multiple shops.

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Some Checkouts with Stripe Paymentmay experience checkout errors with payment failure or other error message.

  2. Investigating

    We can confirm that merchants with Stripe Payment Gateway enabled may experience one of the following:

    • Multiple payment options enabled, Checkouts will not surface the credit card form.
    • Merchants with only credit cards enabled, Checkouts will continue to surface and continue to see processing and other errors.

  3. Investigating

    We are actively working with our third-party payment provider and we will update you as we resolve the checkout errors.

  4. Identified

    We've identified the problem impacting our third-party payment provider and we're working on a solution.

  5. Monitoring

    This issue has been resolved and is being monitored.

  6. Resolved

    Between 11:54 - 14:07 UTC, we experienced checkout errors for stores using Stripe Payment Gateway. A fix was implemented at 14:07 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.