Provider
ShopifyIncident detail
Some Stripe Payment Checkouts may fail with a generic error when a credit card is used as an payment option across multiple shops.
Resolved incidentMinor1 affected service
Timeline window
to
Get alerted the next time Shopify breaks
Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.
Timeline
Incident updates
Every update Shopify posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
Some Checkouts with Stripe Paymentmay experience checkout errors with payment failure or other error message.
Investigating
We can confirm that merchants with Stripe Payment Gateway enabled may experience one of the following:
- Multiple payment options enabled, Checkouts will not surface the credit card form.
- Merchants with only credit cards enabled, Checkouts will continue to surface and continue to see processing and other errors.
Investigating
We are actively working with our third-party payment provider and we will update you as we resolve the checkout errors.
Identified
We've identified the problem impacting our third-party payment provider and we're working on a solution.
Monitoring
This issue has been resolved and is being monitored.
Resolved
Between 11:54 - 14:07 UTC, we experienced checkout errors for stores using Stripe Payment Gateway. A fix was implemented at 14:07 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
Keep exploring
More from Shopify
Neighboring incidents on Shopify's timeline and the rest of their record on OutageDeck.