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OutageDeck

Incident detail

Some merchants and buyers may encounter error messages with one or more of the following: storefronts, checkouts

Some merchants and buyers may encounter error messages with one or more of the following: storefronts, checkouts

Resolved incidentMajor1 affected service

Timeline window

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Merchants and buyers may experience issues when trying to access Shopify storefronts, and attempting to check out. We are investigating and working to resolve these issues.

  2. Investigating

    We're continuing to work on addressing the storefront and checkout issues, and will keep you updated.

  3. Identified

    We've identified the problem impacting storefronts and checkouts, and we're working on a solution.

  4. Identified

    We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.

  5. Monitoring

    This issue has been resolved and is being monitored.

  6. Resolved

    Between 00:30 UTC and 03:33 UTC, we experienced an infrastructural issue that resulted in errors across Shopify storefronts and checkouts. A fix was implemented at 03:33 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.