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Incident detail

Login issues affecting some merchants

Login issues affecting some merchants

Resolved incidentMinor2 affected services

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently looking into an issue which may affect some merchants' ability to log into parts of Shopify, including Admin

  2. Investigating

    There is currently no known impact to Checkouts on any shops.

  3. Investigating

    Partner accounts that rely on Identity are also currently affected by this ongoing issue.

  4. Investigating

    Merchants using POS may also be affected by the ongoing issues that are being investigated.

  5. Investigating

    We continue to investigate the situation that is affecting merchants and partners using Identity, as well as new merchants signing up for new accounts on Shopify. There are currently no known impact on buyers nor checkouts.

  6. Investigating

    Our team continues to investigate some issues that may affect Admin, Partner log-in, and potentially other services using Identity for authentication. There is still no known impact on checkouts or storefront for any shops.

  7. Identified

    The issue has been identified, and a fix is being prepared

  8. Identified

    A fix has been deployed and we are now monitoring all systems.

  9. Monitoring

    Continuing to monitor the fix.

  10. Resolved

    The incident affecting logins for merchants and partners is now resolved.