{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-09T02:26:34.407Z"},"data":{"id":"incident_statuspage_shopify_tq1zmqvw6cjz","slug":"shopify-login-issues-affecting-some-merchants-2020-03-18","title":"Login issues affecting some merchants","summary":"Login issues affecting some merchants","status":"resolved","severity":"minor","startedAt":"2020-03-18T21:16:25.48+00:00","updatedAt":"2020-03-27T14:09:33.959+00:00","resolvedAt":"2020-03-19T00:54:37.236+00:00","provider":{"slug":"shopify","name":"Shopify"},"affectedServices":[{"slug":"shopify-admin","name":"Admin & Reports"},{"slug":"shopify-storefront","name":"Storefront & Checkout"}],"links":{"html":"/incidents/shopify-login-issues-affecting-some-merchants-2020-03-18","api":"/api/v1/incidents/shopify-login-issues-affecting-some-merchants-2020-03-18","providerHtml":"/providers/shopify"},"impactSummary":"Shopify reported a minor event for the affected tracked services.","source":{"id":"source_shopify_status","kind":"official_api","name":"Shopify Status","checkedAt":"2026-07-09T02:25:01.758+00:00","officialUrl":"https://www.shopifystatus.com","statusPageUrl":"https://www.shopifystatus.com"},"updates":[{"id":"update_statuspage_shopify_tq1zmqvw6cjz_gc1t9lh6dkh7","status":"investigating","body":"We are currently looking into an issue which may affect some merchants' ability to log into parts of Shopify, including Admin","createdAt":"2020-03-18T21:16:25.571+00:00"},{"id":"update_statuspage_shopify_tq1zmqvw6cjz_9rcph4mnq5gf","status":"investigating","body":"There is currently no known impact to Checkouts on any shops.","createdAt":"2020-03-18T21:19:49.23+00:00"},{"id":"update_statuspage_shopify_tq1zmqvw6cjz_2987qmghy91z","status":"investigating","body":"Partner accounts that rely on Identity are also currently affected by this ongoing issue.","createdAt":"2020-03-18T21:28:58.939+00:00"},{"id":"update_statuspage_shopify_tq1zmqvw6cjz_wh9ydn15x6cy","status":"investigating","body":"Merchants using POS may also be affected by the ongoing issues that are being investigated.","createdAt":"2020-03-18T21:34:10.715+00:00"},{"id":"update_statuspage_shopify_tq1zmqvw6cjz_cncsywlhdy7s","status":"investigating","body":"We continue to investigate the situation that is affecting merchants and partners using Identity, as well as new merchants signing up for new accounts on Shopify. There are currently no known impact on buyers nor checkouts.","createdAt":"2020-03-18T21:50:34.387+00:00"},{"id":"update_statuspage_shopify_tq1zmqvw6cjz_sny4s177x3j0","status":"investigating","body":"Our team continues to investigate some issues that may affect Admin, Partner log-in, and potentially other services using Identity for authentication. There is still no known impact on checkouts or storefront for any shops.","createdAt":"2020-03-18T22:49:54.456+00:00"},{"id":"update_statuspage_shopify_tq1zmqvw6cjz_pjxwgg6pftyr","status":"identified","body":"The issue has been identified, and a fix is being prepared","createdAt":"2020-03-18T23:57:27.193+00:00"},{"id":"update_statuspage_shopify_tq1zmqvw6cjz_f7xmxhfb295r","status":"identified","body":"A fix has been deployed and we are now monitoring all systems.","createdAt":"2020-03-19T00:33:33.081+00:00"},{"id":"update_statuspage_shopify_tq1zmqvw6cjz_471jxxzqmf2t","status":"monitoring","body":"Continuing to monitor the fix.","createdAt":"2020-03-19T00:44:34.187+00:00"},{"id":"update_statuspage_shopify_tq1zmqvw6cjz_kw3m1h63648j","status":"resolved","body":"The incident affecting logins for merchants and partners is now resolved.","createdAt":"2020-03-19T00:54:37.236+00:00"}],"access":{"plan":"public","keyed":false}}}