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Incident detail

Nextiva Contact Center Calling Issues

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Identified

    A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue.

    This issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.

  2. Monitoring

    Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended.

  3. Resolved

    This Incident has been resolved.