{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-19T12:26:26.388Z"
  },
  "data": {
    "id": "incident_statuspage_nextiva_hjmzp5g03pv8",
    "slug": "nextiva-nextiva-contact-center-calling-issues-2026-02-04",
    "title": "Nextiva Contact Center Calling Issues",
    "summary": "Nextiva Contact Center Calling Issues",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-02-05T00:04:29+00:00",
    "updatedAt": "2026-02-05T00:52:17.439+00:00",
    "resolvedAt": "2026-02-05T00:52:17.422+00:00",
    "provider": {
      "slug": "nextiva",
      "name": "Nextiva"
    },
    "affectedServices": [
      {
        "slug": "nextiva-contact-center",
        "name": "Contact Center"
      }
    ],
    "links": {
      "html": "/incidents/nextiva-nextiva-contact-center-calling-issues-2026-02-04",
      "api": "/api/v1/incidents/nextiva-nextiva-contact-center-calling-issues-2026-02-04",
      "providerHtml": "/providers/nextiva"
    },
    "impactSummary": "Nextiva reported a major event for the affected tracked services.",
    "source": {
      "id": "source_nextiva_status",
      "kind": "official_api",
      "name": "Nextiva Status",
      "checkedAt": "2026-07-19T12:20:43.255+00:00",
      "officialUrl": "https://status.nextiva.com",
      "statusPageUrl": "https://status.nextiva.com"
    },
    "updates": [
      {
        "id": "update_statuspage_nextiva_hjmzp5g03pv8_tstspy9gfk6z",
        "status": "identified",
        "body": "A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue. \n\nThis issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.",
        "createdAt": "2026-02-05T00:04:29.209+00:00"
      },
      {
        "id": "update_statuspage_nextiva_hjmzp5g03pv8_t1vt3zh5z52b",
        "status": "monitoring",
        "body": "Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended.",
        "createdAt": "2026-02-05T00:29:18.519+00:00"
      },
      {
        "id": "update_statuspage_nextiva_hjmzp5g03pv8_5rhj2wgsr230",
        "status": "resolved",
        "body": "This Incident has been resolved.",
        "createdAt": "2026-02-05T00:52:17.422+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}