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Incident detail

NEXT and XBert Issues

Resolved incidentCritical

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Identified

    We are continuing to work on the fix for this issue.

  4. Identified

    We are continuing to work on a fix for this issue.

  5. Identified

    Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses.

  6. Identified

    Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service.

  7. Identified

    While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution.

  8. Monitoring

    We continue to see full functionality of core services and will continue to monitor for full resolution.

  9. Resolved

    This incident has been resolved.