{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-19T11:33:35.547Z"
  },
  "data": {
    "id": "incident_statuspage_nextiva_3chpdlp0cjlq",
    "slug": "nextiva-next-and-xbert-issues-2026-05-21",
    "title": "NEXT and XBert Issues",
    "summary": "NEXT and XBert Issues",
    "status": "resolved",
    "severity": "critical",
    "startedAt": "2026-05-21T17:39:13.166+00:00",
    "updatedAt": "2026-05-21T21:02:26.278+00:00",
    "resolvedAt": "2026-05-21T21:02:26.263+00:00",
    "provider": {
      "slug": "nextiva",
      "name": "Nextiva"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/nextiva-next-and-xbert-issues-2026-05-21",
      "api": "/api/v1/incidents/nextiva-next-and-xbert-issues-2026-05-21",
      "providerHtml": "/providers/nextiva"
    },
    "impactSummary": "Nextiva reported a critical event for the affected tracked services.",
    "source": {
      "id": "source_nextiva_status",
      "kind": "official_api",
      "name": "Nextiva Status",
      "checkedAt": "2026-07-19T11:25:03.116+00:00",
      "officialUrl": "https://status.nextiva.com",
      "statusPageUrl": "https://status.nextiva.com"
    },
    "updates": [
      {
        "id": "update_statuspage_nextiva_3chpdlp0cjlq_v80mk2y31k25",
        "status": "investigating",
        "body": "A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.",
        "createdAt": "2026-05-21T17:39:13.254+00:00"
      },
      {
        "id": "update_statuspage_nextiva_3chpdlp0cjlq_330sj3d8wk0k",
        "status": "identified",
        "body": "The issue has been identified and a fix is being implemented.",
        "createdAt": "2026-05-21T18:02:07.011+00:00"
      },
      {
        "id": "update_statuspage_nextiva_3chpdlp0cjlq_65hdxqrvq2nh",
        "status": "identified",
        "body": "We are continuing to work on the fix for this issue.",
        "createdAt": "2026-05-21T18:32:54.488+00:00"
      },
      {
        "id": "update_statuspage_nextiva_3chpdlp0cjlq_bkxt8sj579jl",
        "status": "identified",
        "body": "We are continuing to work on a fix for this issue.",
        "createdAt": "2026-05-21T18:51:05.028+00:00"
      },
      {
        "id": "update_statuspage_nextiva_3chpdlp0cjlq_pdfq6gy0l6kj",
        "status": "identified",
        "body": "Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses.",
        "createdAt": "2026-05-21T19:19:42.138+00:00"
      },
      {
        "id": "update_statuspage_nextiva_3chpdlp0cjlq_cpprf8vhhrcl",
        "status": "identified",
        "body": "Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service.",
        "createdAt": "2026-05-21T19:53:20.813+00:00"
      },
      {
        "id": "update_statuspage_nextiva_3chpdlp0cjlq_zsw50f2h76mj",
        "status": "identified",
        "body": "While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution.",
        "createdAt": "2026-05-21T20:19:27.186+00:00"
      },
      {
        "id": "update_statuspage_nextiva_3chpdlp0cjlq_sf9gmnccptq7",
        "status": "monitoring",
        "body": "We continue to see full functionality of core services and will continue to monitor for full resolution.",
        "createdAt": "2026-05-21T20:30:30.531+00:00"
      },
      {
        "id": "update_statuspage_nextiva_3chpdlp0cjlq_ys249636qxfg",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-05-21T21:02:26.263+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
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}