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Sales Chat Errors

Resolved incidentMajor

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    We are working to resolve an issue where users are encountering a spinning circle or errors while attempting to start a sales chat. In some cases users are also experiencing blank screens accessing support chat.

    For sales assistance please reach out to 800-799-0600

    For support assistance, please access help.nextiva.com for support chat.

  2. Identified

    We continue working to resolve the errors experienced when attempting to initiate a sales chat. We have taken actions to mitigate the intermittent errors experienced when initiating support chats and are working as intended.

    For sales assistance please continue to reach out to 800-799-0600

  3. Identified

    We are continuing to work on the fix for initiating a chat with Sales.

    For sales assistance please continue to reach out to 800-799-0600

  4. Identified

    A fix has been applied and we are in the process of re-enabling our Sales chat.

    For sales assistance please continue to reach out to 800-799-0600

  5. Resolved

    Sales chats can be initiated as intended. Issue has been resolved.

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