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Nextiva Contact Center Client Issues

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    A subset of users in Europe are experiencing issues navigating the application, making and receiving calls, and handling work items. Engineers have identified the issue and are working towards resolution

  2. Identified

    We are continuing to work on the fix for this issue. While we are seeing general app navigation return for the impacted subset of European customers, inbound and outbound calling remain impacted.

  3. Resolved

    Engineers have addressed the remaining issue and inbound and outbound calling is working as intended for the impacted subset of Europe. Incident is resolved at this time.

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