{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-22T22:00:18.324Z"
  },
  "data": {
    "id": "incident_statuspage_nextiva_3qljzngdn388",
    "slug": "nextiva-nextiva-contact-center-client-issues-2026-10-20",
    "title": "Nextiva Contact Center Client Issues",
    "summary": "Nextiva Contact Center Client Issues",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-10-20T07:22:15.075+00:00",
    "updatedAt": "2026-10-20T09:40:33.276+00:00",
    "resolvedAt": "2026-10-20T09:40:33.249+00:00",
    "provider": {
      "slug": "nextiva",
      "name": "Nextiva"
    },
    "affectedServices": [
      {
        "slug": "nextiva-contact-center",
        "name": "Contact Center"
      }
    ],
    "links": {
      "html": "/incidents/nextiva-nextiva-contact-center-client-issues-2026-10-20",
      "api": "/api/v1/incidents/nextiva-nextiva-contact-center-client-issues-2026-10-20",
      "providerHtml": "/providers/nextiva",
      "alerts": "https://outagedeck.com/account?stack=nextiva&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Nextiva reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_nextiva_status",
      "kind": "official_api",
      "name": "Nextiva Status",
      "checkedAt": "2026-10-22T21:51:48.544+00:00",
      "stale": false,
      "officialUrl": "https://status.nextiva.com",
      "statusPageUrl": "https://status.nextiva.com"
    },
    "updates": [
      {
        "id": "update_statuspage_nextiva_3qljzngdn388_gzmwl1yw9pfq",
        "status": "identified",
        "body": "A subset of users in Europe are experiencing issues navigating the application, making and receiving calls, and handling work items. Engineers have identified the issue and are working towards resolution",
        "createdAt": "2026-10-20T07:22:15.179+00:00"
      },
      {
        "id": "update_statuspage_nextiva_3qljzngdn388_btsb5p2fh370",
        "status": "identified",
        "body": "We are continuing to work on the fix for this issue. While we are seeing general app navigation return for the impacted subset of European customers, inbound and outbound calling remain impacted.",
        "createdAt": "2026-10-20T08:15:32.641+00:00"
      },
      {
        "id": "update_statuspage_nextiva_3qljzngdn388_88pq1f0v1gp1",
        "status": "resolved",
        "body": "Engineers have addressed the remaining issue and inbound and outbound calling is working as intended for the impacted subset of Europe. Incident is resolved at this time.",
        "createdAt": "2026-10-20T09:40:33.249+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}