{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-03T23:21:27.623Z"
  },
  "data": {
    "id": "incident_statuspage_nextiva_lw2gljrvyzrt",
    "slug": "nextiva-sales-chat-errors-2026-10-01",
    "title": "Sales Chat Errors",
    "summary": "Sales Chat Errors",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-10-01T21:30:38.498+00:00",
    "updatedAt": "2026-10-02T06:15:47.973+00:00",
    "resolvedAt": "2026-10-02T06:15:47.948+00:00",
    "provider": {
      "slug": "nextiva",
      "name": "Nextiva"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/nextiva-sales-chat-errors-2026-10-01",
      "api": "/api/v1/incidents/nextiva-sales-chat-errors-2026-10-01",
      "providerHtml": "/providers/nextiva",
      "alerts": "https://outagedeck.com/account?stack=nextiva&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Nextiva reported a major event for the affected tracked services.",
    "source": {
      "id": "source_nextiva_status",
      "kind": "official_api",
      "name": "Nextiva Status",
      "checkedAt": "2026-10-03T23:20:10.485+00:00",
      "stale": false,
      "officialUrl": "https://status.nextiva.com",
      "statusPageUrl": "https://status.nextiva.com"
    },
    "updates": [
      {
        "id": "update_statuspage_nextiva_lw2gljrvyzrt_yspwmzs8b88m",
        "status": "identified",
        "body": "We are working to resolve an issue where users are encountering a spinning circle or errors while attempting to start a sales chat. In some cases users are also experiencing blank screens accessing support chat. \n\nFor sales assistance please reach out to 800-799-0600\nFor support assistance, please access help.nextiva.com for support chat.",
        "createdAt": "2026-10-01T21:30:38.616+00:00"
      },
      {
        "id": "update_statuspage_nextiva_lw2gljrvyzrt_8vf8qgvl6vfl",
        "status": "identified",
        "body": "We continue working to resolve the errors experienced when attempting to initiate a sales chat. We have taken actions to mitigate the intermittent errors experienced when initiating support chats and are working as intended. \n\nFor sales assistance please continue to reach out to 800-799-0600",
        "createdAt": "2026-10-01T22:19:54.326+00:00"
      },
      {
        "id": "update_statuspage_nextiva_lw2gljrvyzrt_8x6lh174ttf7",
        "status": "identified",
        "body": "We are continuing to work on the fix for initiating a chat with Sales.\n\nFor sales assistance please continue to reach out to 800-799-0600",
        "createdAt": "2026-10-01T23:55:21.81+00:00"
      },
      {
        "id": "update_statuspage_nextiva_lw2gljrvyzrt_k7f4tpdmbp55",
        "status": "identified",
        "body": "A fix has been applied and we are in the process of re-enabling our Sales chat. \n\nFor sales assistance please continue to reach out to 800-799-0600",
        "createdAt": "2026-10-02T02:44:35.707+00:00"
      },
      {
        "id": "update_statuspage_nextiva_lw2gljrvyzrt_jv8ztvspmk3q",
        "status": "resolved",
        "body": "Sales chats can be initiated as intended. Issue has been resolved.",
        "createdAt": "2026-10-02T06:15:47.948+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}