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Incident detail

Nextiva Contact Center Calling Issues

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    A subset of Nextiva Contact Center users are experiencing issues placing and receiving calls. Engineers are engaged and investigating the issue.

  2. Identified

    This issue has been identified, and teams are working on implementing a fix.

  3. Identified

    We are continuing to work on a fix for this issue. Our next update will be within the next 30 minutes.

  4. Identified

    Engineers are actively implementing the fix for this issue. We will continue to send updates within 30 minutes or as new information is available.

  5. Identified

    We are seeing improvements in systems and services for some of the affected users. Engineers continue work on the fix to address all impacted users.

  6. Monitoring

    A fix has been implimented and we are monitoring the results. At this time, we are observing that impacted users are able to place and receive calls as intended.

  7. Resolved

    This incident has been resolved.