{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-20T13:10:33.668Z"
  },
  "data": {
    "id": "incident_statuspage_nextiva_vymyx60qpvpy",
    "slug": "nextiva-nextiva-contact-center-calling-issues-2026-01-29",
    "title": "Nextiva Contact Center Calling Issues",
    "summary": "Nextiva Contact Center Calling Issues",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-01-29T15:48:32.248+00:00",
    "updatedAt": "2026-01-29T19:03:52.374+00:00",
    "resolvedAt": "2026-01-29T19:03:52.36+00:00",
    "provider": {
      "slug": "nextiva",
      "name": "Nextiva"
    },
    "affectedServices": [
      {
        "slug": "nextiva-contact-center",
        "name": "Contact Center"
      }
    ],
    "links": {
      "html": "/incidents/nextiva-nextiva-contact-center-calling-issues-2026-01-29",
      "api": "/api/v1/incidents/nextiva-nextiva-contact-center-calling-issues-2026-01-29",
      "providerHtml": "/providers/nextiva"
    },
    "impactSummary": "Nextiva reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_nextiva_status",
      "kind": "official_api",
      "name": "Nextiva Status",
      "checkedAt": "2026-07-20T13:05:03.233+00:00",
      "officialUrl": "https://status.nextiva.com",
      "statusPageUrl": "https://status.nextiva.com"
    },
    "updates": [
      {
        "id": "update_statuspage_nextiva_vymyx60qpvpy_bmq1mp5tbhs2",
        "status": "investigating",
        "body": "A subset of Nextiva Contact Center users are experiencing issues placing and receiving calls. Engineers are engaged and investigating the issue.",
        "createdAt": "2026-01-29T15:48:32.325+00:00"
      },
      {
        "id": "update_statuspage_nextiva_vymyx60qpvpy_fnxn9pn7nr03",
        "status": "identified",
        "body": "This issue has been identified, and teams are working on implementing a fix.",
        "createdAt": "2026-01-29T16:04:16.907+00:00"
      },
      {
        "id": "update_statuspage_nextiva_vymyx60qpvpy_dkb320sfcw90",
        "status": "identified",
        "body": "We are continuing to work on a fix for this issue. Our next update will be within the next 30 minutes.",
        "createdAt": "2026-01-29T16:53:16.145+00:00"
      },
      {
        "id": "update_statuspage_nextiva_vymyx60qpvpy_bs1bngt7lfht",
        "status": "identified",
        "body": "Engineers are actively implementing the fix for this issue. We will continue to send updates within 30 minutes or as new information is available.",
        "createdAt": "2026-01-29T17:34:03.119+00:00"
      },
      {
        "id": "update_statuspage_nextiva_vymyx60qpvpy_c4drzccrstpf",
        "status": "identified",
        "body": "We are seeing improvements in systems and services for some of the affected users. Engineers continue work on the fix to address all impacted users.",
        "createdAt": "2026-01-29T18:14:33.751+00:00"
      },
      {
        "id": "update_statuspage_nextiva_vymyx60qpvpy_f3yh1w0bjmvq",
        "status": "monitoring",
        "body": "A fix has been implimented and we are monitoring the results. At this time, we are observing that impacted users are able to place and receive calls as intended.",
        "createdAt": "2026-01-29T18:26:35.695+00:00"
      },
      {
        "id": "update_statuspage_nextiva_vymyx60qpvpy_r8219j3zjy78",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-01-29T19:03:52.36+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
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}