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Incident detail

Snapshot Downloads Return Blank Dumps

Resolved incidentMinor2 affected services

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are investigating an issue where, despite backups completing successfully, snapshot downloads are returning blank dumps. Restoring from a snapshot through the Aura console or API is not believed to be affected, and we are verifying this now. We will share an update as soon as we have more information.

  2. Investigating

    We are continuing to investigate the issue. Restore operations are not affected as part of this issue.

  3. Investigating

    We are continuing to investigate this issue.

  4. Investigating

    We are continuing to investigate the issue.

  5. Resolved

    A fix has been deployed; snapshot downloads now contain the appropriate data.

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