{
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        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
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    "generatedAt": "2026-10-11T09:03:40.452Z"
  },
  "data": {
    "id": "incident_statuspage_neo4j_9lfqq5p5jc2p",
    "slug": "neo4j-snapshot-downloads-return-blank-dumps-2026-10-06",
    "title": "Snapshot Downloads Return Blank Dumps",
    "summary": "Snapshot Downloads Return Blank Dumps",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-10-06T09:22:35.045+00:00",
    "updatedAt": "2026-10-06T15:19:25.756+00:00",
    "resolvedAt": "2026-10-06T15:19:25.724+00:00",
    "provider": {
      "slug": "neo4j",
      "name": "Neo4j Aura"
    },
    "affectedServices": [
      {
        "slug": "neo4j-auradb",
        "name": "AuraDB"
      },
      {
        "slug": "neo4j-aurads",
        "name": "Graph Data Science"
      }
    ],
    "links": {
      "html": "/incidents/neo4j-snapshot-downloads-return-blank-dumps-2026-10-06",
      "api": "/api/v1/incidents/neo4j-snapshot-downloads-return-blank-dumps-2026-10-06",
      "providerHtml": "/providers/neo4j",
      "alerts": "https://outagedeck.com/account?stack=neo4j&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Neo4j Aura reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_neo4j_status",
      "kind": "official_api",
      "name": "Neo4j Aura Status",
      "checkedAt": "2026-10-11T09:00:11.987+00:00",
      "stale": false,
      "officialUrl": "https://status.neo4j.io",
      "statusPageUrl": "https://status.neo4j.io"
    },
    "updates": [
      {
        "id": "update_statuspage_neo4j_9lfqq5p5jc2p_4zl4cvcphmfy",
        "status": "investigating",
        "body": "We are investigating an issue where, despite backups completing successfully, snapshot downloads are returning blank dumps. Restoring from a snapshot through the Aura console or API is not believed to be affected, and we are verifying this now. We will share an update as soon as we have more information.",
        "createdAt": "2026-10-06T09:22:35.363+00:00"
      },
      {
        "id": "update_statuspage_neo4j_9lfqq5p5jc2p_45v3b6yymcz2",
        "status": "investigating",
        "body": "We are continuing to investigate the issue. Restore operations are not affected as part of this issue.",
        "createdAt": "2026-10-06T10:43:26.761+00:00"
      },
      {
        "id": "update_statuspage_neo4j_9lfqq5p5jc2p_bndqhvwql817",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-10-06T13:41:03.383+00:00"
      },
      {
        "id": "update_statuspage_neo4j_9lfqq5p5jc2p_skq3pp3ghmwh",
        "status": "investigating",
        "body": "We are continuing to investigate the issue.",
        "createdAt": "2026-10-06T13:41:11.034+00:00"
      },
      {
        "id": "update_statuspage_neo4j_9lfqq5p5jc2p_h4k00w3gy3f3",
        "status": "resolved",
        "body": "A fix has been deployed; snapshot downloads now contain the appropriate data.",
        "createdAt": "2026-10-06T15:19:25.724+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
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}