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Incident detail

Issue for some customers with instance metrics (endpoint and in Console)

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are investigating an issue impacting metrics in the Aura Console and via the metric endpoint.

  2. Identified

    We have identified that a Cloud Service Provider related issue is impacting the current situation. We have opened a support case with the Cloud Service Provider and will update further once we have more detail.

  3. Monitoring

    We believe that the Cloud Service Provider issue has been resolved, as we are no longer seeing issues from our internal systems. We will continue to monitor the situation, while we wait for confirmation from the Cloud Service provider.

  4. Resolved

    We have had confirmation from the Cloud Service Provider that the issue has now been fully resolved.

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Issue for some customers with instance metrics (endpoint and in Console).

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