{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-13T19:10:20.663Z"
  },
  "data": {
    "id": "incident_statuspage_neo4j_lf1dd5zgndmf",
    "slug": "neo4j-issue-for-some-customers-with-instance-metrics-endpoint-and-in-console-2026-10-13",
    "title": "Issue for some customers with instance metrics (endpoint and in Console)",
    "summary": "Issue for some customers with instance metrics (endpoint and in Console)",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-10-13T09:15:43.026+00:00",
    "updatedAt": "2026-10-13T12:08:38.436+00:00",
    "resolvedAt": "2026-10-13T12:08:38.409+00:00",
    "provider": {
      "slug": "neo4j",
      "name": "Neo4j Aura"
    },
    "affectedServices": [
      {
        "slug": "neo4j-console",
        "name": "Console & API"
      }
    ],
    "links": {
      "html": "/incidents/neo4j-issue-for-some-customers-with-instance-metrics-endpoint-and-in-console-2026-10-13",
      "api": "/api/v1/incidents/neo4j-issue-for-some-customers-with-instance-metrics-endpoint-and-in-console-2026-10-13",
      "providerHtml": "/providers/neo4j",
      "alerts": "https://outagedeck.com/account?stack=neo4j&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Neo4j Aura reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_neo4j_status",
      "kind": "official_api",
      "name": "Neo4j Aura Status",
      "checkedAt": "2026-10-13T19:01:09.297+00:00",
      "stale": false,
      "officialUrl": "https://status.neo4j.io",
      "statusPageUrl": "https://status.neo4j.io"
    },
    "updates": [
      {
        "id": "update_statuspage_neo4j_lf1dd5zgndmf_3tyk94t4wn6z",
        "status": "investigating",
        "body": "We are investigating an issue impacting metrics in the Aura Console and via the metric endpoint.",
        "createdAt": "2026-10-13T09:15:43.167+00:00"
      },
      {
        "id": "update_statuspage_neo4j_lf1dd5zgndmf_032rml6h6kvw",
        "status": "identified",
        "body": "We have identified that a Cloud Service Provider related issue is impacting the current situation. We have opened a support case with the Cloud Service Provider and will update further once we have more detail.",
        "createdAt": "2026-10-13T10:13:45.292+00:00"
      },
      {
        "id": "update_statuspage_neo4j_lf1dd5zgndmf_fmfjkqdfcy1g",
        "status": "monitoring",
        "body": "We believe that the Cloud Service Provider issue has been resolved, as we are no longer seeing issues from our internal systems. We will continue to monitor the situation, while we wait for confirmation from the Cloud Service provider.",
        "createdAt": "2026-10-13T11:01:47.654+00:00"
      },
      {
        "id": "update_statuspage_neo4j_lf1dd5zgndmf_3vkx55062vfz",
        "status": "resolved",
        "body": "We have had confirmation from the Cloud Service Provider that the issue has now been fully resolved.",
        "createdAt": "2026-10-13T12:08:38.409+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}