Provider
Neo4j AuraIncident detail
Customer support portal issues
Resolved incidentMajor
Timeline window
to
Get alerted the next time Neo4j Aura breaks
Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.
Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Identified
Our service provider for the support portal is experiencing some outage - See https://status.salesforce.com/products/Salesforce_Services
If you experience issues submitting a new support case, please send email to support@neo4j.com
Identified
Our support portal provider is still working on addressing the issue. See details here https://status.salesforce.com/incidents/20004433
Identified
Our support portal provider continues to work on addressing the issue. See details here https://status.salesforce.com/incidents/20004433
Monitoring
A fix is being rolled out and the portal should become less impacted by errors over time. See details https://status.salesforce.com/incidents/20004433
Monitoring
Our support portal provider continues to roll out a fix.
Resolved
A fix has been deployed and all functionality should now be recovered.
Keep exploring
More from Neo4j Aura
Neighboring incidents on Neo4j Aura's timeline and the rest of their record on OutageDeck.