{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-20T00:03:43.688Z"
  },
  "data": {
    "id": "incident_statuspage_neo4j_pgs93fv0jl5f",
    "slug": "neo4j-customer-support-portal-issues-2026-09-16",
    "title": "Customer support portal issues",
    "summary": "Customer support portal issues",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-09-16T08:50:57.994+00:00",
    "updatedAt": "2026-09-16T14:31:01.542+00:00",
    "resolvedAt": "2026-09-16T14:31:01.525+00:00",
    "provider": {
      "slug": "neo4j",
      "name": "Neo4j Aura"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/neo4j-customer-support-portal-issues-2026-09-16",
      "api": "/api/v1/incidents/neo4j-customer-support-portal-issues-2026-09-16",
      "providerHtml": "/providers/neo4j",
      "alerts": "https://outagedeck.com/account?stack=neo4j&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Neo4j Aura reported a major event for the affected tracked services.",
    "source": {
      "id": "source_neo4j_status",
      "kind": "official_api",
      "name": "Neo4j Aura Status",
      "checkedAt": "2026-09-20T00:00:07.191+00:00",
      "stale": false,
      "officialUrl": "https://status.neo4j.io",
      "statusPageUrl": "https://status.neo4j.io"
    },
    "updates": [
      {
        "id": "update_statuspage_neo4j_pgs93fv0jl5f_3z2j9nsn314n",
        "status": "identified",
        "body": "Our service provider for the support portal is experiencing some outage - See https://status.salesforce.com/products/Salesforce_Services\n\nIf you experience issues submitting a new support case, please send email to support@neo4j.com",
        "createdAt": "2026-09-16T08:50:58.089+00:00"
      },
      {
        "id": "update_statuspage_neo4j_pgs93fv0jl5f_0j9m07vv08jf",
        "status": "identified",
        "body": "Our support portal provider is still working on addressing the issue. See details here https://status.salesforce.com/incidents/20004433",
        "createdAt": "2026-09-16T09:16:26.597+00:00"
      },
      {
        "id": "update_statuspage_neo4j_pgs93fv0jl5f_pj9fk870q4nc",
        "status": "identified",
        "body": "Our support portal provider continues to work on addressing the issue. See details here https://status.salesforce.com/incidents/20004433",
        "createdAt": "2026-09-16T10:11:19.807+00:00"
      },
      {
        "id": "update_statuspage_neo4j_pgs93fv0jl5f_x69c0hmh474y",
        "status": "monitoring",
        "body": "A fix is being rolled out and the portal should become less impacted by errors over time. See details https://status.salesforce.com/incidents/20004433",
        "createdAt": "2026-09-16T11:30:43.844+00:00"
      },
      {
        "id": "update_statuspage_neo4j_pgs93fv0jl5f_vn57zvjg85b2",
        "status": "monitoring",
        "body": "Our support portal provider continues to roll out a fix.",
        "createdAt": "2026-09-16T12:29:37.039+00:00"
      },
      {
        "id": "update_statuspage_neo4j_pgs93fv0jl5f_lt7dxfd29bg4",
        "status": "resolved",
        "body": "A fix has been deployed and all functionality should now be recovered.",
        "createdAt": "2026-09-16T14:31:01.525+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}