Skip to content
OutageDeck

Incident detail

United States - MMS service degradation

Resolved incidentMinor1 affected service

Timeline window

to

Get alerted the next time Infobip breaks

Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow Infobip alerts work

Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are currently experiencing issues with the MMS over the United States data center. The issue is currently being investigated and more information will follow in the next update.

  2. Investigating

    Our teams are still investigating the issue. We will keep providing updates.

  3. Identified

    Our dedicated team has identified the affected endpoints: /mms/v2/send and /api/mm7. Requests to these endpoints may experience errors or timeouts.

    The /mms/2/messages endpoint is not affected at this time.

    Our dedicated teams are working to resolve the situation as soon as possible. We’ll share further updates as they become available.

  4. Identified

    We are continuing to work on a fix for this issue.

  5. Identified

    Our engineering team is continuing to work on a resolution for the MMS service degradation affecting the United States. We’ll share another update as soon as more information is available.

  6. Monitoring

    A fix has been implemented, and we are monitoring the results to ensure the service remains stable.

  7. Resolved

    The issue affecting the MMS service has been resolved. We're no longer observing errors affecting request processing.

    During the affected period, you may have experienced submission timeouts and rejections when using /api/mm7 and /mms/v2/send endpoints.

    Start (UTC): 03 November 2026, 14:04

    End (UTC): 03 November 2026, 16:10

    Impact: Submission timeouts and rejections when submitting traffic via /api/mm7 and /mms/v2/send endpoints

Keep exploring

More from Infobip

Neighboring incidents on Infobip's timeline and the rest of their record on OutageDeck.

← Older incident

Multiple Locations - Salesforce Marketing Cloud Service Degradation

All Infobip incidentsInfobip live status