Provider
InfobipIncident detail
India - WhatsApp Template Service Degradation
Resolved incidentMinor1 affected service
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We are experiencing issues with our WhatsApp templates service on India data center. You may experience issues when creating or previewing templates over Customer Portal. Our team is already investigating this issue and more information will follow soon.
Resolved
The issue has been successfully resolved, and the service is once again operational.
Start (UTC): 19 September 2026 00:10
End (UTC): 19 September 2026 14:07
Impact: degraded performance when creating and previewing WhatsApp templates
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