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Incident detail

Users may experience issues opening new and existing designs

Resolved incidentCritical

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Timeline

Incident updates

Every update Canva posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Users may experience issues opening new and existing designs. Our engineers are working to resolve the issue.

  2. Investigating

    We are continuing to investigate this issue.

  3. Investigating

    We are continuing to investigate this issue.

  4. Monitoring

    The incident is now mitigated. We will continue to monitor and resolve after confirming operations are stable.

  5. Resolved

    This incident is now resolved. Thank you for your patience and understanding.

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