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Some users may have issues with payments in Canva

Resolved incidentMajor

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Timeline

Incident updates

Every update Canva posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.

  2. Identified

    We've identified an issue affecting subscriptions, billing and payments in Canva. Our teams are working to fix the problem.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Resolved

    This incident has been resolved.

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