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Incident detail

Some users may have issues accessing Canva

Resolved incidentMajor

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Timeline

Incident updates

Every update Canva posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.

  2. Investigating

    Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.

  3. Monitoring

    A fix has been implemented, and we are monitoring the results. Users should be able to use billing and payment features normally.

  4. Resolved

    This incident is now resolved. Thank you for your patience and understanding.

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