Skip to content

Incident detail

Some users are experiencing issues with AI image and video generation.

Resolved incidentMajor

Timeline window

to

Get alerted the next time Canva breaks

Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    Some users may have issues with:

    • Generating AI images in Magic Media
    • Generating AI images in the Elements tab
    • Generating images with Dreamlab
    • Generating videos with Image to Video
    • Using AI Video Effects

    Our engineers have identified the issue and are working to resolve it.

  2. Identified

    Some users may have issues with:

    • Generating videos with Image to Video
    • Using AI Video Effects

    Our engineers have identified the issue and are working to resolve it.

  3. Resolved

    This incident is now resolved. Thank you for your patience and understanding.

Keep exploring

More from Canva

Neighboring incidents on Canva's timeline and the rest of their record on OutageDeck.