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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating high latency when loading Aircall.

    We will be providing updates as progress is made.

  2. Identified

    We are actively implementing mitigation measures to improve system performance.

    We will be providing updates as progress is made.

  3. Monitoring

    We have been observing improvements in the system performance after our mitigation attempts.

    Customers previously experiencing loading issues should reload the Aircall App (F5 on Windows and Ctrl+R on MacOS) in order to ensure operation with the latest updates.

    We continue to monitor the system performance to ensure the root cause has been permanently tackled.

  4. Resolved

    System performance has remained stable during monitoring.

    We appreciate your patience and understanding while we worked to restore normal functionality.

    If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.