Provider
AircallIncident detail
Users with connectivity issues
Resolved incidentMinor1 affected service
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We are currently investigating a subset of users with connectivity issues.
Identified
The issue seems to be limited to one of the Roaming regions - Singapore.
Affected users can navigate to Settings > Network Diagnosis > choose a different Roaming selection.
Other regions are operating normally.
Monitoring
Users connected to the Singapore Roaming location have been moved to the Roaming location Japan.
We are now observing improvements. Our team will continue monitoring it until full resolution is confirmed.
Resolved
We can confirm this issue is fully resolved. The Roaming region Singapore is fully operational.
If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
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